Refund policy

30-Day Trial with Free Returns

Visfero offers a 30-day trial with free returns, beginning when you receive your order. You may open, test and use the product, including for clinical use, during the trial period.

If the product is not right for your needs, contact us to start a return within the 30-day period.

How to Request a Return

Submit a request through our Request a Return page, or email info@visfero.com with your order number, the email address used for your purchase, the product model and a brief explanation of your request. Include the serial number if available.

If your request concerns damage or a fault, photographs of the equipment and packaging can help us understand the issue. Please do not include patient names, identifiable scans, medical records, passwords or payment-card details.

Our team will review your request and provide return instructions. Please contact us before sending any equipment.

Free Pickup

Visfero covers the return shipping cost and will arrange pickup from your address. We will provide the pickup details with your return instructions.

Preparing Your Return

Pack the equipment securely to protect it in transit. Follow the manufacturer’s cleaning and handling instructions and the packing guidance provided for your return. Let us know if any accessories or packaging are missing, or if the equipment is damaged.

Please remove patient information from the equipment before returning it. If a fault prevents you from doing so safely, contact us before shipping.

Refunds

After we receive your returned item, we will generally initiate a full refund to your original payment method within one week. The time it takes for the refund to appear may depend on your payment provider.

Damaged, Incorrect or Faulty Products

If your order arrives damaged, incomplete or different from what you ordered, or if your equipment develops a fault, contact us with your order number and a description of the issue. Keep the packaging and photographs where it is safe to do so, as these may help us investigate.

The 30-day trial does not replace the separate three-year warranty or limit rights and remedies that cannot be excluded under applicable law.

Questions

For help with a return or refund, email info@visfero.com.