Frequently asked questions

CProbe-8H is a dedicated high-frequency linear model with manufacturer-listed 16 / 20 MHz settings and shallow depth options. CProbe-7CPL provides 3-in-1 convex, linear and phased-array scanning formats in one dual-ended body. CProbe-5P is a dedicated high-frequency linear model. CProbe-3C is a convex color model, while UProbe-2C is a convex black-and-white model with B and B/M modes. Compare the specifications and ask us about the configuration you plan to order.

Choose the 7CPL for multiple scanning formats, or compare the 5P if you need a dedicated linear probe. The supplied specifications list 7.5 / 10.0 MHz linear settings for CProbe-7CPL and 10.0 / 13.2 MHz for CProbe-5P. Tell us your required tasks and ask for relevant, model-specific examples. Frequency or format alone does not establish suitability for a clinical procedure.

The current UProbe-2C listing specifies B and B/M modes. It is a grayscale convex scanner. The CProbe-3C listing includes color imaging. If you need color or spectral Doppler, check those modes on the product page before choosing.

The included software does not require a recurring subscription, product registration or activation. Ask us which app and features come with your model. Optional future features or third-party cloud services may have separate terms.

Yes. These listings are for healthcare professionals evaluating ultrasound equipment for human use, not veterinary applications. The exact model, manufacturer instructions, operator requirements and destination sales eligibility must still be confirmed before purchase or clinical use.

Describe the proposed application when you ask a product question. We need the exact model and software documentation before confirming a use. Website examples are not instructions for performing an examination, a diagnosis or a substitute for professional training. Read Medical Use & Safety.

The manufacturer supports compatible iPhone, iPad, Android and Windows devices. Send us the exact device model and operating system version, together with the scanner you are considering, so we can check the combination and app version before you order. Support for an operating system family does not mean every device or future update is compatible.

The probe connects directly to the display device through its own Wi-Fi network. Product registration or activation is not required. App downloads, updates and any optional backup or sync use their own network connections, so direct wireless scanning does not mean every setup or storage function is offline.

Ask us for the official app download instructions matched to your exact scanner and supplied version. We will help confirm the app name, provider, platform and operating system requirements. English manufacturer instructions and a quick guide have been supplied for the product families; the applicable version must be checked for your model before use.

You can freeze and save images locally on the connected device. The app version determines the available clip, report, export and file-format options. Operating-system services, including photo sync or iCloud backup, may copy locally saved files to the cloud according to your settings. Ask us about the workflow you need; cloud services, DICOM or PACS integration are not assumed to be included.

Every model includes a six-piece kit: probe, wireless charging pad, aluminum carrying case, power adapter, charging cable and user manual. A phone, tablet or computer is not included.

Follow the manufacturer instructions for that exact model, including permitted cleaning agents, disinfection methods and handling restrictions. We do not publish a universal chemical or immersion instruction for all scanners. Ask for the relevant instructions before use, and do not ship contaminated equipment without guidance.

No product registration or activation is required. The manufacturer reports no regional activation restriction or limit on switching between compatible display devices. During operation, the probe connects to one display device at a time.

All five models support wireless charging and include a wireless charging pad. The cable connects the power adapter to the charging pad; it does not imply wired charging of the probe. CProbe-7CPL does not support wired probe charging. Do not scan while charging or attempt to replace the built-in battery yourself.

The probes have built-in batteries. Do not dismantle the probe or attempt to replace the battery yourself. Contact Visfero to discuss a battery-related fault and the available service options. Replacement chargers can be purchased separately; ask us to match the charger to your model.

Send the model or required format, quantity, destination country and postal code, intended professional use, and any phone or tablet you already own. If you are unsure about the model, say so. You can also list the documentation and delivery information your purchasing team needs.

Prices are per device in USD. Each product page shows what’s included and the available warranty options. Review the total, delivery details, and any applicable taxes at checkout. Contact us if you need a quote for multiple units.

Orders ship from Guangzhou, mainland China, within 24 hours. US delivery is estimated at 7–10 days, with free shipping and taxes included. Other destinations have their own delivery and tax arrangements. Read Shipping & Delivery.

Check checkout for available delivery destinations, or contact us with your country and postal code. Model availability and intended use must comply with the requirements for your destination. Contact us for the documentation applicable to the exact model.

Request a return within 30 days of delivery. You may open, test and use the product in accordance with the manufacturer instructions and applicable requirements. Contact us first to arrange free pickup. Refunds are normally initiated within one week after we receive the return; bank processing may take longer.

An accepted order canceled before your order is handed to the carrier qualifies for a full refund without a cancellation fee, under the published policy. For distribution or multi-unit inquiries, select the distribution topic and include your organization, territory, channel and expected quantity. Special commercial arrangements require a written agreement.

Email info@visfero.com or use our contact form. We reply within one business day, Monday to Friday, excluding Hong Kong public holidays. Troubleshooting and repairs may take longer.

Every scanner includes a 3-year warranty. The optional 5-year warranty adds two years with the same coverage and service conditions. Only the duration changes. Contact Visfero with your order reference, model and a description of the fault for assessment and repair support.

Trial returns and warranty repairs are separate. Request trial returns within 30 days of delivery. After that period, contact us for help under your selected three-year or five-year warranty. See our Warranty & Support page for the process.

Include the model, order reference and serial number if available, phone or tablet model, operating system and app versions, a description of the problem and when it began. Equipment photos or non-patient test examples may help. Do not include patient-identifying images or medical records.

Record the exact scanner, display device, app version and any error message, then consult the official model instructions. If equipment may be faulty or unsafe, stop using it and contact us. Avoid unverified resets, software downloads or repair attempts. Our compatibility checklist helps organize the information.

General Visfero support addresses product and purchasing questions. It does not provide an individual diagnosis, treatment advice or an emergency service. A qualified healthcare professional must interpret images in the clinical context. Do not send identifiable patient information to the general inquiry mailbox.