Updated October 30, 2026
Product, technical and after-sales support through one point of contact.
Manufacturer warranty
Our supplier has confirmed an 18-month manufacturer warranty for the planned scanner range. The exact coverage, start date, exclusions and service arrangements for your model will be confirmed in writing before purchase.
Contact and response time
Email info@visfero.com. Visfero coordinates technical and after-sales enquiries and provides an initial response within one business day. Technical assessment and resolution may take longer; we will explain the next steps.
Help us identify your setup
- Model, serial number if available and order reference.
- Phone or tablet model, operating-system version and app version.
- A short description of the issue and when it occurs.
- Relevant screenshots or clips with patient-identifying information removed.
Repair or return arrangements
Do not ship equipment before receiving written instructions and the designated service address. Repair or replacement arrangements, transport responsibility, any applicable charges and an estimated handling time will be explained for the assessed case before paid work proceeds.
Consider the whole purchase.
Compare the device, software, delivery and support as one complete setup.
Open the comparison guide